FAQ's


WHEN IS PAYMENT DEBITED OUT OF MY CARD?

Payment is only debited from your card when checkout is completed.  

CAN I USE MORE THAN ONE CREDIT CARD TO PLACE AN ORDER?

We only accept one credit card per order. You are more than welcome to place separate orders with different cards. 

WHY IS MY CREDIT CARD BEING REFUSED?

The card in use may have expired. 
You may have exceeded the authorized credit limit. Please contact your bank. 
Your billing address may differ from your shipping address. Please call your credit card company to verify your information. A mismatch can cause an inconvenience in all purchases. Always check that all fields are filled in correctly. 
You may have exceeded the authorized credit limit. Please contact your bank. 
Always check that all fields are filled in correctly. 
 

DO I HAVE TO PAY VAT/DUTIES?

VAT/DUTIES may apply.
Contact info@shopcovetedstyle.com for more information  

CAN I TRACK MY ORDER? 

Yes! Once your order has left our facility you will receive a tracking number by email. Alternatively, you can email Customer Care at info@shopcovetedstyle.com and we will track the order on your behalf. 

MAY I CANCEL/MODIFY MY ORDER?

If your purchase has not been processed we can cancel an order or edit your shipping details. In this case contact Customer Care immediately info@shopcovetedstyle.com 

WHERE IS MY ORDER CONFIRMATION?  

As soon as your order is placed, you will receive an email confirmation to the email address you entered on your order.  If for some reason you did not receive an email, please check your spam folder before contacting us.

HOW LONG DOES IT TAKE TO SHIP MY ORDER FROM TIME OF PURCHASE?

We strive to process all orders in 3-5 business days from when the order is received.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN? 

Once we have received, inspected and approved your return, your refund will be processed within 5-7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.  
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. 

WHY WAS MY ORDER CANCELED? 

The item(s) that you ordered may no longer be available. If an item in your order is unavailable, you will be contacted within 24 to 48 hours about the cancellation.  If your order contains additional items they will be shipped to you without the unavailable item. 
 

IS COVETED STYLE RESPONSIBLE FOR LOST PACKAGES?

If your package is lost in transit we will do everything we possibly can to assist you.  
We are not responsible for packages once proof of delivery is generated. Once the carriers have received the package we cannot be responsible for delivered items that have been lost or stolen. 

DO YOU HAVE ANY STORE LOCATIONS?

Not currently, but we do participate in pop-ups. Please sign up for our newsletter and visit our events page for updates.  

IS MY INFORMATION KEPT PRIVATE?  

Coveted Style takes the protection of our customers’ data very seriously. We will not share information with 3rd parties that are involved directly in the processing and shipments of your order. 
Please visit our Privacy & Terms policy from more information. 

WHAT DOES 'FINAL SALE' MEAN? 

All items purchased at sale price cannot be returned or exchanged.